ScriptHero Prescription Summaries

UX Design + Research | 2020-2021

Project brief

ScriptHero is a pharmacy marketplace -- helping patients compare prices for prescriptions at nearly any pharmacy in the country so they can shop to find the best price before they go. After learning from the first iteration of our product including ScriptHero Pharmacy, we adapted our product offering to better fit the healthcare landscape -- relying less on changing provider behavior and instead focusing on partnering with health systems and electronic medical records (EMRs).

My role

On our small, cross-functional product team of 8, I lead the user experience design for this new frontier for ScriptHero. I ensured that our team was continuously discovering by executing user interviews, usability testing/prototyping, and facilitating design-thinking workshops. I was also responsible for regularly meeting with the staff of our BETA sites to learn how the product was working for their offices. This project was also where I gained my first experience managing a teammate new to UX design.